refund and return policy

Effective Date: 2/24/2025

​

At Philadelphia Apothecary, we are committed to providing our customers with the highest quality products and service. If you are not completely satisfied with your purchase, we are here to help.

​

Return Conditions:

1. Eligibility: Only items that are unopened and in their original condition can be returned.

2. Receipt Required: A valid receipt or proof of purchase is required for all returns.

3. Return Window: Returns must be made within 30 days from the date of purchase.

 

Return Process:

• ​Contact our customer service team at info@philadelphiaapothecary.com to initiate the return.

  • Provide your order number and details of the item(s) you wish to return.

  • We will provide shipping information to return the unopened item(s). Please include your receipt or order confirmation.

 

Refunds:

• Refunds will be processed to the original method of payment within 5-10 business days after we receive and inspect the returned item(s).

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., incorrect or defective item).

 

Exchanges:

• We currently do not offer exchanges. If you need a different item, please return the original item and place a new order.

​

Damaged or Defective Items:

• If you receive an item that is damaged or defective, please contact us immediately at info@philadelphiaapothecary.com with details and a photo of the issue. We will arrange for a replacement or refund.

 

Contact Us: If you have any questions about our return policy, please contact us at info@philadelphiaapothecary.com. Our team is here to assist you.

 

Thank you for shopping at Philadelphia Apothecary!